Firstly, clients can always discuss all project details with the freelancer either over a call or chat conversation to evaluate if they are the right fit for the project.

Sometimes the freelancer who is initially involved in the discussion has no time in the nearest future. If it were a single freelancer, this would mean that the client wasted time and effort starting the discussion. In Etcetera, though, it doesn't. Our manager will try to find out more details about the project and determine another agency member who has time, fitting skills, and experience.

In some cases a client has a complex project rather than a one-time gig. We always want to become a comprehensive partners providing maximum value to our clients. So, in this case our Head of New Business Development gets involved to discuss what other pains we may solve and helps to find the best solution for your business.