Etcetera: Changing
For The Better
We’ve made a few important role changes to our agency processes and we would like to keep you in the loop.
Why are we changing roles?
For a while we’ve been monitoring the effectiveness of the processes in our agency and noticed a few things that need improvement:
We need to make it easier for our Sales team to find relevant examples from freelancers’ experience and portfolio;
- We are not benefiting from Upwork Project Catalog;
So, we understood that since our team has grown both in size and scope of the tasks, we have to update our processes to keep the highest quality standard. We decided to switch some roles inside the team, so that people who are using certain instruments will have control and responsibility over them. We’ve also put similar tasks in the hands of the same people for consistent performance.
Here are the results of the changes:
We’ve made it easier for our Sales Team to leverage the agency extensive expertise and find the best freelancer for the clients’ needs. Since they now have direct access and control over all sources of sales information, they can negotiate contracts more efficiently.
Instead of Profile Assistants (PA), the HR team will take on conducting 1:1 meetings. HR have most knowledge to be able to answer any question the freelancers might have about their life in the agency and make the most of these monthly calls.
- The PA team has transferred into a one-person position called Administrative Operations Manager, who will be in charge of all admin issues.
We believe those changes will significantly improve our internal cooperation, make it faster, easier, and more effective.
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