According to Upwork’s September Hiring Report, demand for digital marketing grew by 9%, while among SMBs, SEO rose by 8% and #SEM by 7%. Businesses are actively seeking professionals who can adapt their strategies to GEO and AEO.
As reported by Search Engine Land, implementing GEO can increase a brand’s visibility in generative AI responses by up to 40%.
(SEM — Search Engine Marketing — refers to paid advertising and Google Ads campaigns, or any activity that buys visibility in search results.)
AEO focuses on ensuring that your content provides clear, direct answers to user questions, increasing the chances of appearing in “answer boxes” or “featured snippets.”
It’s a shift from classic SEO toward voice and contextual search optimization. The goal of AEO isn’t to be in the top 10 — it’s to be in the answer itself.
GEO aims to make sure that a company’s or author’s content is referenced or cited within AI-generated responses (on platforms like ChatGPT, Gemini, Perplexity, and others).
If SEO competes for a place in search results, GEO focuses on ensuring that AI relies on your content when generating its answers.
AI is transforming the very essence of search — and with it, the role of marketers. The new goal is not only to rank higher in search results but to make the brand visible within AI responses.
This means:
Creating content that AI can easily “read” — with clear structure, factual accuracy, and concise phrasing;
Monitoring where and how AI systems mention your brand;
Focusing not just on traffic, but on trustworthiness as a source.
Once, we competed for a place in search results. Now — for a place in AI’s answers. Yet the essence of the work remains the same: to make meaning visible amid the noise.
Technology changes fast, but the core value endures — the ability to create content that’s worth showing, worth quoting, and worth trusting.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
All our dreams can come true, if we have the courage to pursue them" – Walt Disney.
A team (or an individual) takes on three roles in sequence:
Dreamer: what possibilities exist if there were no limits?
Realist: how can this be done with the resources we have now?
Critic: what could go wrong? how can it be improved?
The key lies in keeping these modes separate. This prevents chaos when some people are “falling in love with the idea” while others immediately slow things down with criticism.
Researchers noticed that in many companies dreamers and critics often work in parallel and interfere with each other. Disney’s method disciplines thinking: it signals when “now it’s time to dream,” “now it’s time to calculate,” and “now it’s time to critique.”
Startups. During design sprints, teams begin as Dreamers — generating as many functions as possible without boundaries. Then they switch to Realists — filtering out what’s technically impossible or too resource-heavy. Finally, Critics analyze risks such as security, scalability, and costs.
Disneyland. This is exactly how Walt Disney worked on the park: first, the dream (“a place where adults and children play together”), then reality (land, engineering, attractions), and only afterward — critical analysis (lines, safety, finances).
Corporations. In global companies (like IBM or Google), this technique is sometimes included in leadership training as a tool for making decisions on complex projects.
Combining with Ritual Dissent. In workshops, Disney’s technique was paired with a method where critics provided anonymous feedback while sitting with their backs to the presenters. This reduced tension and led to more honest results.
The “Wise Observer” role. Some facilitators add a fourth stage — an integrator. This person or subgroup summarizes all insights and defines the next concrete steps.
Analyzing historical projects. In a “Titanic” case study, the technique was used to practice project thinking. Teams reenacted the dreamer, realist, and critic roles to see how the lack of balance among them led to disaster. This approach can be used in business training to examine well-known failures.
Miro (Disney Creative Strategy Template) — ready-made template with three zones (Dreamer, Realist, Critic) for notes, prompts, timers, and voting.
Cacoo (Disney Creative Strategy Template) — a collaborative board that helps turn ideas into actionable plans.
Klaxoon / Mural — provide convenient interfaces and timers for online sessions.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
Imagine putting on different hats, and each one makes you think in a certain way. When all participants (or even you alone) “wear” the same hat at the same time, the discussion becomes clean, focused, and effective.
White — facts, numbers, data. Without interpretation.
Red — emotions, intuition, gut feelings.
Black — risks, weaknesses, “what might go wrong.”
Yellow — optimism, benefits, opportunities.
Green — creativity, new ideas, alternatives.
Blue — process management, structure, conclusions.
Seventh — meta-position: integrating all the above into a complete decision.
A freelancer gets a request from a client: build a website in a very short time.
White: What’s my current workload and deadlines?
Red: I feel this client might be pushy.
Black: Risk of missing the deadline, negative feedback.
Yellow: If successful, it’s a strong portfolio case.
Green: Maybe suggest a phased launch or partial delivery first.
Blue: Decision — I’ll take it, but only with a clear agreement and extra payment for urgency.
The result: not chaotic, but well-balanced.
“Mini-team in your head.” If you work solo, this method becomes self-coaching: facts about the client, gut feelings, risks, benefits, creative options, final decision. It helps remove rose-colored glasses — or see an opportunity where doubts dominated.
Agile retrospectives. Dev teams often use the hats as a different retro format: instead of “what went well/badly,” there are six columns — facts, positives, negatives, ideas, emotions, conclusions. It brings a fuller picture and livens up meetings.
Educational and creative groups. In schools and workshops, the method is turned into a game: participants take turns wearing different roles and look at the topic from all angles. This trains the ability to accept multiple perspectives without conflict.
❌ Roles = people. Assigning a “permanent critic” or “eternal optimist” makes the method a caricature.
✔️ Correct: everyone switches hats together.
❌ No timing. You can get stuck in one mode and lose momentum.
✔️ Correct: set a timer and move on, even if the topic isn’t finished.
❌ Biased moderator. If the blue hat belongs to the boss, they might manipulate the flow.
✔️ Correct: agree on the sequence upfront or share the role.
❌ Overly artificial. If the team doesn’t get “why this game,” it feels awkward.
✔️ Correct: start with a small 10–15 min case to show how it works.
The method also works perfectly online:
Miro/Mural. Ready-made templates with six columns for team input.
Notion. Interactive boards for brainstorming in the “hat” format.
Task managers. Ideas from the session can be directly converted into tasks.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
"A strong team starts with values and processes. If they align — everything works. If not, no amount of professionalism will save it." — Denys Safonov, founder of Etcetera
We asked Denys what actually makes a team resilient and what definitely doesn’t.
How did you choose the first people for your team?
We picked the first people based on values and a shared understanding of how work should be done — what I personally believe is the right approach.
Are there principles that would keep you from working with someone, even if they’re highly skilled?
If the values and understanding of how work and communication should happen don’t match ours — we don’t care how skilled they are. It’ll just lead to constant friction and problems.
How did the team handle uncertainty and pressure during crises — and there were many…?
What can I say… everyone reacts differently. Every person needs time to adapt to new conditions. And our approach is based on giving them that space and time to adjust.
What helped you stay together during the toughest times?
That we chose people who shared similar values, interests, and views on work, and on life in general. That’s what held us together.
How do you know when someone on the team is close to burnout or struggling?
We have a “one-to-one” system. Our HR talks to every team member at least once a month. Like, real conversations — heart-to-heart — to understand how they’re doing.
What communication practices help maintain connection in a remote team?
We have some basic communication rules that help us stay in sync and make sure everyone feels heard and understood. These were created specifically for a distributed team and account for most of the typical challenges.
What would you advise someone building a team in today’s turbulent world?
Clarity. Clear processes. Clear roles. Clear expectations. Who’s responsible for what, who does what, and what results are expected. Without that, it’s chaos.
What’s a mistake you wouldn’t want to repeat?
The worst situation is when personal relationships become more important than the shared rules and work culture. That’s when you get those “under the table” decisions — sure, something might get resolved short-term, but long-term it breaks the system.
What do you think is critical for a team’s survival in 2025?
Same thing as in any other year — balance.
There’s no magic formula or checklist in this interview — just lived experience. These rules, processes, and ways of communicating — they’re not “corporate policy.” They’re choices. They’re investment. They’re the invisible foundation that shows up everywhere: in the team atmosphere, in who we hire, and in the results we deliver.
“Some people have only heard legends about our team. I see it in their eyes — how impressed they are, how they think we’re magical unicorns on Upwork. And honestly, Denys, without you, that magic wouldn’t exist.” — Tori, HR at Etcetera
Over the years, Denys hasn’t just built a team. He’s built a culture people want to stay in. And that’s the real value.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
React with an emoji. Type a quick “seen,” “ok,” or “will check later.” It’s basic, but it reduces tension. No one needs to wonder if the message was delivered, if you're still alive, or if they should follow up again. It’s the smallest gesture that saves the most nerves.
While you’re silently reading or even already working on something — your team has no idea.
That’s when unnecessary check-ins and double messages begin.
Avoid it by quickly stating where things stand:
That way, the team knows what’s happening and can plan accordingly — without guessing.
This is what transparent communication means: being predictable.
A common scenario: you’re actively messaging back and forth, then… nothing. The other person is left waiting in the chat, unsure whether to move on or keep waiting for your reply. Then later: “Oh, I got distracted.”
Sure, it happens. But saying “brb, back in an hour” is simple — and makes a huge difference in experience.
These are small but fundamental rules. Because silence in a chat can mean anything and that’s exactly why it creates tension.
We’re not always available instantly. But we can be predictable.
And that’s already half of effective teamwork.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
61% of SMB leaders say market conditions are challenging — compared to just 51% of large enterprises.
Top pressures:
Inflation (25%)
Skills gap (12%)
Tight labor market (11%)
Most SMBs are dissatisfied with performance — but 57% still feel confident in their ability to adapt. Why?
The survey shows that confident companies share certain traits: strong vision, modern tools, and flexibility.
They’re:
Just as likely to trust freelancers as full-time employees
2.5x more likely to have had a positive experience with freelancers
Open to delegating work — even to AI agents
Specialize. Businesses want experts who can jump in and deliver fast.
Trust is growing. Freelancers are no longer seen as outsiders — they’re team members.
Flexibility is a top value. The ability to adapt quickly is a competitive edge in 2025.
This means: you don’t have to be a jack-of-all-trades. You need clear positioning, a solid portfolio, and strong reputation. When you have that, clients come to you.
These numbers confirm: freelancers aren’t a budget shortcut — they’re a strategic asset.
When everything shifts, businesses don’t just cut costs — they look for adaptability, deep expertise, and fast onboarding. That’s exactly what a good freelancer brings.
This is your reminder:
👤 We’re not just executors. We are the solution.
🌍 In the global economy, skills are currency — but context and flexibility are power.
🤝 Companies don’t just want skills. They want partnership — even if short-term, it needs to be grounded in shared focus and trust.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
Upwork splits time into billing segments—10-minute blocks. In each block the tracker
From experience: if you switch windows (Figma → browser → Slack) the tracker may take an extra screenshot to capture the context change. This isn’t in the docs but happens.
Also: the tracker stops automatically after 10 minutes of no input. The flip side — if your cat walks across the keyboard or kids click the mouse while you’re away, a weird screenshot can slip in. Check manually before leaving the tracker unattended.
Screens, memos, activity bars — all land in the Work Diary. Those entries are your safety net.
Most freelancers keep the diary themselves, so quality is on you. Clients can open it anytime, usually at the start of a contract or if questions arise about hours or deliverables. Assume a client could look in at any moment.
Clients get a review window — Monday 12:00 UTC to Friday 23:59 UTC — to delete or dispute hours. If they don’t, payment is locked in automatically.
Inside our team, managers also glance at diaries weekly, right before the Monday deadline. They’re not micromanaging — just checking that memos make sense, activity is steady, no empty or odd screenshots appear.
Memo = a short note on what you did (“UI update — settings screen,” “debug checkout,” “competitor analysis”). Avoid generic “work” or “design.” Good memos show clients where time went and keep you covered by Hourly Payment Protection.
If you’re a solo freelancer, you are the manager — so keep everything compliant.
Two scenarios trigger a review:
The weekly limit is set by the client. If you exceed it, hours still appear on the invoice but aren’t protected. During the review window the client can untick “Allow over-limit hours.” If they leave it ticked, those hours are paid.
If you’re nearing the cap, discuss raising the limit, moving tasks to next week, or adding a bonus.
Manual time = adding hours by hand (forgot the tracker or dislike screenshots). It works only if the client allowed manual time when creating the contract. But manual time is about trust: it is not protected. If the client vanishes, Upwork won’t cover those hours.
You can run the tracker on a fixed-price job. Not required, but allowed. Screens + memos prove you really worked—useful in disputes. Note: after you close a fixed-price contract, diary access disappears.
Work Diary is more than a timer—it’s structured workflow and transparency. Clear memos, steady activity, relevant screens form your macro-reputation. Keep the diary clean and Upwork will have your back if something goes wrong.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
“Easy tasks will no longer exist; what was considered hard will be the new easy, and what was considered impossible will be the new hard.” — Micha Kaufman, CEO of Fiverr
Translation. After ChatGPT’s launch in 2022 many predicted the death of translators, yet U.S. vacancies grew 11 % between 2020‑2023. Machines draft; humans polish tone, culture and legal nuance.
Design & Slides. Canva Magic Design turns a single sentence into a slide deck— layout, colors, fonts. A designer spends 20 minutes applying brand guides instead of a full day.
AI‑native development. Cursor evolved from a VS Code plugin into a $9 billion platform; it adds ~1 billion lines of accepted code daily, letting devs focus on architecture and review. Competitors Windsurf and RooCode race to add features every week.
Claude Desktop. Anthropic’s desktop client lives in the Windows tray or macOS menu bar, grabbing context from any window— an agent beside your cursor, not hidden in a browser tab.
Veo 3 + Flow. Unveiled at Google I/O 2025: video generation with sound and an editor that lets you regenerate only the desired fragment— like Premiere with AI rendering under the hood.
Your first try with AI can disappoint— a huge brief produces a rough draft. Use this three‑step loop:
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
A successful project isn't just about delivering great work. It’s also about leaving the right impression "after" the work is done.
Think in context — not just in tasks.
Ask questions. Offer solutions. Clarify, even if things seem obvious.
This shows your client: I’m not just following instructions. I understand the goal.
A quick message like:
“Just to confirm — here’s what we agreed on, here’s the deadline, and here’s the scope.”
This small action reduces misunderstandings to zero.
It also creates a sense of reliability — which is a key emotional need for any client working with contractors.
Communication is 60% of success.
It means responding on time, letting your client know about time off in advance, and flagging problems before the deadline — not after.
Even when there’s nothing happening, send a quick note to show: I’m here, everything’s under control.
Great work is expected. What people really remember is how it felt to work with you.
A bit of light humor. A kind check-in. Holiday wishes. Professionalism that doesn’t feel cold or transactional.
For international clients, small talk is not optional — it’s cultural. Simple lines like “Hope your week is going well” or “How was your weekend?” go further than a robotic “File delivered.”
These small things shape the aftertaste. And that aftertaste is what brings the next project.
When you send the final file, don’t just disappear. Leave a human moment behind:
– Thank them for the collaboration and kindly ask for a review. (People don’t forget on purpose — they just need a reminder.)
– Ask if you can showcase the work in your portfolio.
– Keep the door open: “If anything comes up, I’d be happy to work together again.”
And a month or two later? Gently follow up. No pressure — just genuine interest. It’s often this quiet professionalism that turns into another job.
Professionalism isn’t just how you work — it’s how you leave.
Professionalism isn’t just how you work — it’s how you leave. Leave your client thinking: I’d love to work with them again.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
Projected Growth: The freelance platform market is expected to grow from $8.39 billion in 2025 to $16.89 billion by 2029, with a compound annual growth rate (CAGR) of 19.1%.
What This Means: The demand for freelancers is increasing faster than ever. Companies are shifting towards flexible work models, hiring remote specialists for project-based work. In the U.S. alone, 73.3 million people freelanced in 2023 (+4% from 2022), and this trend is gaining momentum.
What to Do?
The global freelance market expansion brings not only more opportunities but also higher competition. Success will belong to those who establish clear expertise and know how to market themselves.
Key Growth Factor: 48% of Fortune 500 companies use freelance platforms to optimize costs and access highly specialized talent.
What’s Important to Know? Large corporations prefer cloud-based platforms (such as subscription-based models) for automated payments and scalability.
What to Do?
Fact: In 2023, e-commerce sales grew by 7.6% year-over-year, increasing demand for digital content, UX design, and marketing.
Opportunities: The most in-demand skills include SEO, email marketing, advertising, and Shopify/WooCommerce development.
What to Do?
Key Trends:
What to Do?
New Opportunities: While major platforms like Upwork and Fiverr remain dominant, more specialized platforms are emerging, offering higher rates and a more personalized experience for experts in specific industries.
Business Consulting & Strategy
Design & Creative
Content & Copywriting
IT & Development
Marketing & Consulting
Regional Platforms
What to Do?
In the future, niche platforms will be the primary entry points for highly skilled freelancers. The sooner you find your niche, the better your career prospects.
The freelance revolution is happening now—adapt to maximize your opportunities.
The biggest trend? Specialization. Companies are seeking experts in specific fields, not generalists. Work in high-demand niches and integrate AI and automation tools to streamline your workflow.
Build your personal brand: showcase case studies, publish expert content, and leverage social media to attract clients.
By staying ahead of market trends and continuously improving your skills, you won't just survive—you'll thrive as a leader in your industry.
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To successfully move toward new Goals, it’s important to free yourself from the heavy load of unfinished tasks that drain your energy. How can you do it?
Gather All Your Tasks
Start by writing down everything demanding your attention. Make a list that includes work tasks, chores, commitments to others, and even minor to-dos you’ve been putting off forever (like preparing a report, making a dentist appointment, paying bills, or helping your parents).
Categorize Your Tasks
Divide all tasks into three categories:
Take Action
Give yourself a 7-10 day window to wrap up tasks from the first and second categories. You’ll feel a huge release of energy and mental space once those are done.
By doing this, you’ll clear the chaos in your head, make room for new ideas, and focus fully on your Goals.
Before setting new Goals, it’s worth reviewing last year’s achievements. This helps you see what went well and what might have been overlooked. If you haven’t done so already, we have a great post that can help you analyze not just financial gains but also professional growth—an essential element for your overall success.
When it comes to balance, many people use the “wheel of life,” a tool that helps you figure out your satisfaction levels in different areas of life and determine your priorities for growth. The “wheel” is a circle divided into 6-8 slices (like finances, health, professional development, family, personal growth, relationships, learning, savings, etc.). You rate each category on a scale of 1 to 10, where 1 means “not satisfied at all” and 10 means “fully satisfied.”
The SMART technique helps you define Goals so they’re specific, measurable, achievable, relevant, and time-bound. It’s a surefire way to structure tasks and get them done effectively.
Here are some examples of SMART Goal statements:
SMART helps you avoid vague Goals and keeps you focused on clear achievements. Apply this technique to each area you picked, and you’ll see your Goals turn into real results.
Every big Goal starts with knowing what you currently have and what you still need. Think of this as taking inventory of your personal “toolbox”: time, money, skills, connections—anything that can help you along the way.
Once you’ve identified what you have, list out what you’re missing. Maybe you need to take an online course, find a mentor, or save up money to finance your idea. Turn these needs into tasks that become part of your plan to achieve your Goals.
Let’s be realistic: things don’t always go as planned. That’s why it’s smart to think ahead about what might go wrong. Create two columns: potential obstacles in one, and possible solutions in the other. If you can predict obstacles, you’ll be better prepared and can avoid unnecessary stress.
Getting started is usually the hardest part, but taking that first step sets your direction and momentum. Imagine you’ve already defined your Goals, laid out your resources, and know what you want to achieve. Now it’s time to act!
Pick one specific, doable first step you can take soon. If your Goal is to learn a new skill, your step might be to buy a book or sign up for a course. And don’t forget to set a deadline. Without a time frame, even the best ideas risk staying just ideas. Choose a date that fits your schedule and resources—like finishing that first step by the end of the week. Having a set date makes your Goals more tangible and helps keep you motivated.
By taking that first step, you lay a foundation for all the progress that follows. Each subsequent task will feel easier because you’ve already started moving in the right direction. The key is to keep going, even if those steps seem small.
A year can be a long journey, and your Goals act like a compass, guiding you forward. But even the most ambitious plans need structure, realism, and flexibility to adapt when life throws you curveballs. Your path isn’t just about getting what you want—it’s also about becoming stronger and more confident along the way.
We’ve covered all the main planning essentials: looking back at last year’s achievements, setting SMART Goals, evaluating resources, and preparing for possible risks. Now you have some solid tools to break your big Goals into manageable steps and craft a clear, workable plan of action.
Good luck, and here’s to an amazing year of achieving your Goals!
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Whether you’re a team leader or a team member, these materials will help you contribute to a positive work environment. Save this post and share it with your colleagues!
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
Let’s break it down:
We’ve gone through tons of articles from different fields — management, HR, customer service — and it’s easy to get lost in all the different definitions. Is escalation passing a task or problem to someone else? Is it about pulling in extra resources? Or is it raising the priority of an issue? Let’s clear things up together.
If something is in your area of responsibility, it’s up to you to see it through. You’re the one who knows the ins and outs of that task. Imagine the chaos if everyone just “passed the buck.” Nothing would ever get finished, and we'd be playing a constant game of musical chairs with responsibilities.
The only exception would be a serious situation, like if someone gets sick or there’s a major emergency. In that case, we’ve got rule #4 of our basic communication guide, which you can check out here.
When we strip away the intimidating word “escalation,” what we’re really talking about is getting help when you’ve hit a problem that you can’t, or shouldn’t, solve on your own. You need someone with the right authority or resources to step in.
For example, if a client asks a developer to handle the design work, it’s not really the developer's responsibility (even if they could technically do it). In this case, the developer should escalate the issue to the manager or designer to make sure it’s handled correctly.
Escalation is the process of bringing an issue to the attention of someone with broader authority to help solve it.
The key is bringing attention to the problem, so the right person can decide whether it needs a higher priority or more resources.
Having a clear process for escalation doesn’t mean you’ll avoid all problems, but it definitely makes handling them smoother and saves time and stress.
Sometimes, people hesitate to escalate because they’re afraid it will make them look incompetent, or they don’t want to seem like they’re “ratting out” their coworkers.
In reality, the person who escalates is simply asking for help when they recognize that things are getting out of hand. This lets the team quickly assess the problem, plan the next steps, and maximize the chances of resolving it successfully.
You should escalate when:
For escalation to work well, it’s important that everyone on the team has clear responsibilities and knows their limits.
Escalation often comes up when issues span different roles or departments. In these cases, it requires someone higher up or an outside expert to step in and make decisions.
For instance, if two team members have a conflict, and one of them tries to resolve it directly but can’t, they might need to escalate to a manager who can mediate and help find a solution.
Or, when a team member has an issue with a client but can’t make a final decision about the project’s direction. In that case, they should escalate to the manager, who can either find a replacement freelancer or work out a solution with the client.
Timing is also key. When escalating, it’s important to highlight any deadlines and explain why they matter. That way, the urgency is clear.
Once you’ve escalated, it’s time to work together with the person who has more authority to analyze the situation and come up with a plan that addresses the issue. Then, you both follow through with the plan.
The main goal of escalation is to make sure the problem gets the attention it needs, and that leads to action.
Not necessarily. But it’s helpful to understand what escalation is and have some kind of method in place for dealing with issues, because no one is immune to problems cropping up at work.
In our team, we don’t have a formal escalation process. Instead, we follow basic communication rules we’ve developed over time (especially rules #3 and #4). This helps us avoid the need for a formalized escalation procedure.
For larger teams (50+ people) with a lot of tasks, a formal process with incident tracking might be necessary. The next step could be creating a knowledge base where you log incidents and their solutions. That way, you build a clear process for handling similar situations in the future.
In smaller teams, this knowledge base can simply be the team itself or a person responsible for overseeing everyone, like in our agency.
Don’t be afraid to escalate!
Escalation shows you care about the project and take your responsibilities seriously. Asking for help is about thinking ahead to avoid problems, not about admitting failure.
Escalation is an important tool for resolving issues efficiently, especially when they go beyond the authority of an individual team member.
Understanding escalation as a way to bring attention to a problem (not just passing off responsibility) helps save time, resources, and avoids chaos in the workflow. Even if your team doesn’t have a formal process, having clear communication rules can make all the difference.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
Escalation is the process of bringing an issue to the attention of someone with broader authority to help solve it.
Escalation is the process of bringing an issue to the attention of someone with broader authority to help solve it.
One of our golden rules is, "If you don’t understand, ask." There’s no shame in asking questions—in fact, it’s awesome! It shows you're engaged and that you care. Don’t know a word? Ask! Didn’t catch the task? Ask again! Overwhelmed with abbreviations? Don’t stay silent, ask! This shows you're detail-oriented and invested in your work. We really value active colleagues like this. When everyone understands everything, work flows smoothly. So, don’t be shy—ask away.
Has this ever happened to you? You get a task and think, "I’ve done this a hundred times, I got it." But then it turns out you did something completely different. Sound familiar?
Even if you think you know it all, don’t rush. Your experience is great, but it can sometimes lead you astray. If we all think of a fruit right now, everyone will imagine a different one. It's the same with tasks! That’s why it’s always worth checking if you're on the same page—talk through how each person understands the task and clarify all the details.
Don’t be afraid to clarify! It’s not being picky; it’s being professional. A pro knows it’s better to spend a minute clarifying than a day redoing.
Sometimes, the scariest thing at work isn’t a tight deadline or a tough task—it’s unexpected problems that no one knows about. We avoid this with our rule: "Got a problem? Speak up, then solve it."
Always let the team know if something isn’t going right. Here’s the process:
Bonus: if it’s a problem we’ve tackled before, the team might already have a “shortcut” solution. But you’ll only find out if you speak up.
There’s no such thing as "bad news." There’s just information that helps us get better and find efficient solutions with minimal stress and time.
For personal emergencies, we have a special rule: "Shout before it’s too late."
Life happens—you get sick, the power goes out, you’re stuck at the airport, or swamped with another project—and work comes to a halt. Shout “It’s urgent!” and don’t waste time hoping, “Maybe it’ll fix soon”—if it does, great! But if not, at least everyone’s prepared.
When the team knows about possible issues, we can find the best solution in the moment, adjust deadlines, or reassign tasks.
Don’t try to be a superhero—just let us know you’re struggling. Being honest about difficulties isn’t a weakness; it’s a sign of responsibility.
Another simple but important rule in our team is "Transparency now." In remote work, we can’t see what others are up to, so we need to be clear in our communication.
Imagine you send an important message or task to a colleague, and there’s silence. You start worrying—did they even get your message? They might already be working on it, but you don’t know that, so you ask someone else for help. This wastes team time and reduces efficiency.
We suggest always replying within an hour and clearly indicating your actions:
This rule helps everyone stay in the loop and maintain clarity in task execution. When we all follow "Transparency now," it ensures efficient work and reduces stress from uncertainty.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
It doesn’t work that way here. We know most of you open your laptop before even getting out of bed, attend meetings in your pajama bottoms, or sleep until noon, then decide your workday is over after finishing a task. But is this productive?
Without a boss or nosy colleague to keep you in check, it's easy to "go off track" and fall into extremes. Some might say, "Who cares how I spend my day as long as the work gets done and the client is happy?" But this approach can lead to burnout and feeling disconnected over time.
We've been working remotely as a team for nearly 10 years, from various corners of Ukraine and the world, so we can definitely share what helps us work happily and stay productive, meeting all deadlines and still having time for personal growth and fun.
We wrote about this in detail in a separate article, so we won’t dwell on it here. Just remember, using your favorite gadgets can be both helpful and exhausting for your nervous system.
Studies show that avoiding your smartphone for the first 30-60 minutes after waking up allows your brain to wake up properly, set the tone for a productive day, and stay focused. You know what I mean!
To kickstart your workday and be more productive, create a positive mood! What gets you going in the morning? Singing along to Bon Jovi? Sipping a fragrant coffee? Going for a run or doing yoga? Start your day with what you love! Create a morning ritual that makes you feel unstoppable.
When you start freelancing, it’s exciting not to have to wake up at the crack of dawn. But don’t mess up your sleep routine. Befriend your biological clock—it’ll help you stay organized and productive throughout the day.
Time management is crucial. Organizing yourself is the most important (and sometimes the hardest) task, especially when you see a long to-do list with calls and meetings needing your attention. Procrastination alert!
The simplest trick, which you’ve probably heard before, is to start with the toughest and most energy-draining tasks. It’s tempting to put them off, but if you "win this battle," you’ll feel proud and relieved that the hardest part is done, giving you extra motivation to tackle the rest.
To truly work efficiently, create a space free from distractions, equipped with everything you need, and set up for productivity.
It could be a dedicated chair, a work desk, or even a specific corner of the kitchen table. Try not to mix up zones in your home, otherwise, your brain will associate your house with the office and won't relax properly.
Freelancing makes it easy to get lost in work tasks and forget about lunch or back exercises after hours of coding. Yes, there’s always something to do.
If you’re guilty of this, set an alarm to remind you to have lunch or signal the end of the workday. When you step away from your desk, switch up your activities and minimize information intake to give your brain and body a chance to “reset.”
Take care of yourself and plan time for work and rest.
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.