How SEO

Is Changing

in the Age of AI

The world of search is shifting. In Google results, you now often see AI-generated answers — no clicks required. Queries are increasingly handled not by traditional search engines, but by generative AI models.

Google Search is already testing SGE (Search Generative Experience), Perplexity defines itself as an “answer engine,” and tools like ChatGPT and Claude have long trained users to expect complete answers instead of links.

In this new landscape, classic SEO tactics — keywords and backlinks — are no longer enough. Two new paradigms are taking the stage: #AEO (Answer Engine Optimization) and #GEO (Generative Engine Optimization).

Numbers and Trends

According to Upwork’s September Hiring Report, demand for digital marketing grew by 9%, while among SMBs, SEO rose by 8% and #SEM by 7%. Businesses are actively seeking professionals who can adapt their strategies to GEO and AEO.

As reported by Search Engine Land, implementing GEO can increase a brand’s visibility in generative AI responses by up to 40%.

(SEM — Search Engine Marketing — refers to paid advertising and Google Ads campaigns, or any activity that buys visibility in search results.)

AEO — Optimizing for “Answer-Based” Queries

AEO focuses on ensuring that your content provides clear, direct answers to user questions, increasing the chances of appearing in “answer boxes” or “featured snippets.”

It’s a shift from classic SEO toward voice and contextual search optimization. The goal of AEO isn’t to be in the top 10 — it’s to be in the answer itself.

GEO — Optimization for Generative Systems

GEO aims to make sure that a company’s or author’s content is referenced or cited within AI-generated responses (on platforms like ChatGPT, Gemini, Perplexity, and others).

If SEO competes for a place in search results, GEO focuses on ensuring that AI relies on your content when generating its answers.

SEO/AEO/GEO - Key Differences

SEO/AEO/GEO - Key Differences

New Tasks for Digital Marketers

AI is transforming the very essence of search — and with it, the role of marketers. The new goal is not only to rank higher in search results but to make the brand visible within AI responses.

This means:

  • Creating content that AI can easily “read” — with clear structure, factual accuracy, and concise phrasing;

  • Monitoring where and how AI systems mention your brand;

  • Focusing not just on traffic, but on trustworthiness as a source.

Once, we competed for a place in search results. Now — for a place in AI’s answers. Yet the essence of the work remains the same: to make meaning visible amid the noise.

Technology changes fast, but the core value endures — the ability to create content that’s worth showing, worth quoting, and worth trusting.

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Disney Creative Strategy:

How Ideas Become

Reality

Walt Disney is known not only for his cartoons but also for his unique approach to thinking. He learned how to combine imagination, realism, and criticism so that ideas would not remain dreams but turn into tangible products.

Today, his method — Disney Creative Strategy — is widely used in business, especially in IT and creative teams.

All our dreams can come true, if we have the courage to pursue them" – Walt Disney.

How the method works

A team (or an individual) takes on three roles in sequence:

  • Dreamer: what possibilities exist if there were no limits?

  • Realist: how can this be done with the resources we have now?

  • Critic: what could go wrong? how can it be improved?

The key lies in keeping these modes separate. This prevents chaos when some people are “falling in love with the idea” while others immediately slow things down with criticism.

Researchers noticed that in many companies dreamers and critics often work in parallel and interfere with each other. Disney’s method disciplines thinking: it signals when “now it’s time to dream,” “now it’s time to calculate,” and “now it’s time to critique.”

Examples in teams

  • Startups. During design sprints, teams begin as Dreamers — generating as many functions as possible without boundaries. Then they switch to Realists — filtering out what’s technically impossible or too resource-heavy. Finally, Critics analyze risks such as security, scalability, and costs.

  • Disneyland. This is exactly how Walt Disney worked on the park: first, the dream (“a place where adults and children play together”), then reality (land, engineering, attractions), and only afterward — critical analysis (lines, safety, finances).

  • Corporations. In global companies (like IBM or Google), this technique is sometimes included in leadership training as a tool for making decisions on complex projects.

Unusual cases

  • Combining with Ritual Dissent. In workshops, Disney’s technique was paired with a method where critics provided anonymous feedback while sitting with their backs to the presenters. This reduced tension and led to more honest results.

  • The “Wise Observer” role. Some facilitators add a fourth stage — an integrator. This person or subgroup summarizes all insights and defines the next concrete steps.

  • Analyzing historical projects. In a “Titanic” case study, the technique was used to practice project thinking. Teams reenacted the dreamer, realist, and critic roles to see how the lack of balance among them led to disaster. This approach can be used in business training to examine well-known failures.

Digital tools

The Walt Disney Creative Strategy is a way to discipline creativity. It helps you first dream, then check ideas against reality, and only afterward apply criticism. This approach is equally valuable for freelancers and teams, turning ideas from “air” into concrete plans.

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7 Hats: a thinking tool

that saves time

and nerves

For freelancers and teams, quick decisions are routine: take a client or not, launch or postpone an idea, accept new terms or seek alternatives. The problem: we often think chaotically — emotions mix with facts, criticism with enthusiasm, and creativity gets lost.

The 7 Thinking Hats method by Edward de Bono helps separate these “modes” and look at an issue from all sides.

How does it work?

Imagine putting on different hats, and each one makes you think in a certain way. When all participants (or even you alone) “wear” the same hat at the same time, the discussion becomes clean, focused, and effective.

6 hats + integration

  • White — facts, numbers, data. Without interpretation.

  • Red — emotions, intuition, gut feelings.

  • Black — risks, weaknesses, “what might go wrong.”

  • Yellow — optimism, benefits, opportunities.

  • Green — creativity, new ideas, alternatives.

  • Blue — process management, structure, conclusions.

  • Seventh — meta-position: integrating all the above into a complete decision.

A freelancer gets a request from a client: build a website in a very short time.

  • White: What’s my current workload and deadlines?

  • Red: I feel this client might be pushy.

  • Black: Risk of missing the deadline, negative feedback.

  • Yellow: If successful, it’s a strong portfolio case.

  • Green: Maybe suggest a phased launch or partial delivery first.

  • Blue: Decision — I’ll take it, but only with a clear agreement and extra payment for urgency.

The result: not chaotic, but well-balanced.

Unusual but useful applications

“Mini-team in your head.” If you work solo, this method becomes self-coaching: facts about the client, gut feelings, risks, benefits, creative options, final decision. It helps remove rose-colored glasses — or see an opportunity where doubts dominated.

Agile retrospectives. Dev teams often use the hats as a different retro format: instead of “what went well/badly,” there are six columns — facts, positives, negatives, ideas, emotions, conclusions. It brings a fuller picture and livens up meetings.

Educational and creative groups. In schools and workshops, the method is turned into a game: participants take turns wearing different roles and look at the topic from all angles. This trains the ability to accept multiple perspectives without conflict.

Common mistakes and how to avoid them

Roles = people. Assigning a “permanent critic” or “eternal optimist” makes the method a caricature.
✔️ Correct: everyone switches hats together.

No timing. You can get stuck in one mode and lose momentum.
✔️ Correct: set a timer and move on, even if the topic isn’t finished.

Biased moderator. If the blue hat belongs to the boss, they might manipulate the flow.
✔️ Correct: agree on the sequence upfront or share the role.

Overly artificial. If the team doesn’t get “why this game,” it feels awkward.
✔️ Correct: start with a small 10–15 min case to show how it works.

Digital tools

The method also works perfectly online:

  • Miro/Mural. Ready-made templates with six columns for team input.

  • Notion. Interactive boards for brainstorming in the “hat” format.

  • Task managers. Ideas from the session can be directly converted into tasks.

The strength of “7 Hats” is that it teaches you to think holistically: combining facts, emotions, ideas, and risks into one decision. That’s what makes it equally useful for solo players and teams.

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How to Build a Team

That Won’t Fall Apart

in a Crisis

This August, we’re celebrating not only the agency’s birthday, but also the birthday of the person who started it all. Back in 2014, in post-revolutionary Kyiv, Denys Safonov launched Etcetera with a few people who shared his values and his vision of how work should feel. 11 years later — after several global crises and dozens of international clients — the team hasn’t just survived. It has grown stronger.

"A strong team starts with values and processes. If they align — everything works. If not, no amount of professionalism will save it." — Denys Safonov, founder of Etcetera

We asked Denys what actually makes a team resilient and what definitely doesn’t.

How did you choose the first people for your team?

We picked the first people based on values and a shared understanding of how work should be done — what I personally believe is the right approach.

Are there principles that would keep you from working with someone, even if they’re highly skilled?

If the values and understanding of how work and communication should happen don’t match ours — we don’t care how skilled they are. It’ll just lead to constant friction and problems.


 

How did the team handle uncertainty and pressure during crises — and there were many…?

What can I say… everyone reacts differently. Every person needs time to adapt to new conditions. And our approach is based on giving them that space and time to adjust.

What helped you stay together during the toughest times?

That we chose people who shared similar values, interests, and views on work, and on life in general. That’s what held us together.

How do you know when someone on the team is close to burnout or struggling?

We have a “one-to-one” system. Our HR talks to every team member at least once a month. Like, real conversations — heart-to-heart — to understand how they’re doing.

What communication practices help maintain connection in a remote team?

We have some basic communication rules that help us stay in sync and make sure everyone feels heard and understood. These were created specifically for a distributed team and account for most of the typical challenges.

What would you advise someone building a team in today’s turbulent world?

Clarity. Clear processes. Clear roles. Clear expectations. Who’s responsible for what, who does what, and what results are expected. Without that, it’s chaos.

What’s a mistake you wouldn’t want to repeat?

The worst situation is when personal relationships become more important than the shared rules and work culture. That’s when you get those “under the table” decisions — sure, something might get resolved short-term, but long-term it breaks the system.

What do you think is critical for a team’s survival in 2025?

Same thing as in any other year — balance.

There’s no magic formula or checklist in this interview — just lived experience. These rules, processes, and ways of communicating — they’re not “corporate policy.” They’re choices. They’re investment. They’re the invisible foundation that shows up everywhere: in the team atmosphere, in who we hire, and in the results we deliver.

“Some people have only heard legends about our team. I see it in their eyes — how impressed they are, how they think we’re magical unicorns on Upwork. And honestly, Denys, without you, that magic wouldn’t exist.” — Tori, HR at Etcetera

Over the years, Denys hasn’t just built a team. He’s built a culture people want to stay in. And that’s the real value.

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Transparency now:

Communication

that brings clarity

There’s a specific challenge in remote work: you can’t see what your teammate is doing and you’re not getting any informal signals. In an office, a nod, eye contact, or even a casual “I’ll check it in a minute” is often enough to show that a message was received and a task is in progress. But online, it's different: if there's no response in chat, you’re left wondering - did they read it? did they see it? did they disappear?

When there’s no interaction or reaction, our brains naturally start to fill the gap with interpretations — not always dramatic, just human. And while waiting for clarity, we end up spending more time checking, rephrasing, and repeating ourselves instead of actually working.

That’s why our team uses a simple principle: Transparency now. It’s not about demanding instant replies — it's about shrinking the space of uncertainty.

1. If you saw the message — show it

React with an emoji. Type a quick “seen,” “ok,” or “will check later.” It’s basic, but it reduces tension. No one needs to wonder if the message was delivered, if you're still alive, or if they should follow up again. It’s the smallest gesture that saves the most nerves.

2. Got a task? Say what you're doing with it

While you’re silently reading or even already working on something — your team has no idea.

That’s when unnecessary check-ins and double messages begin.
Avoid it by quickly stating where things stand:

  • Busy at the moment? Say: “I’ll look into this after 4 PM and estimate the time needed then.”
  • Planning to start soon? Say when: “Starting tomorrow at 10 AM.”
  • Know your deadline? Lock it in: “Delivering by Friday, before 1 PM.”

That way, the team knows what’s happening and can plan accordingly — without guessing.
This is what transparent communication means: being predictable.

3. Don’t vanish mid-conversation

A common scenario: you’re actively messaging back and forth, then… nothing. The other person is left waiting in the chat, unsure whether to move on or keep waiting for your reply. Then later: “Oh, I got distracted.”

Sure, it happens. But saying “brb, back in an hour” is simple — and makes a huge difference in experience.

These are small but fundamental rules. Because silence in a chat can mean anything and that’s exactly why it creates tension.

We’re not always available instantly. But we can be predictable.
And that’s already half of effective teamwork.

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We’re Not

Just Doers —

We’re the Solution

Every quarter, we dive into labor market reports — not out of curiosity, but to understand how demand for freelancers is evolving. Because freelancing isn’t isolated — it’s part of a bigger game. When businesses face challenges, they turn to flexible solutions. When companies prioritize hiring talent, that’s our moment to step in.

Based on the Q1 2025 report by the Upwork Research Institute, which surveyed over 500 SMB leaders in the U.S., we’ve identified several key trends — and here’s what every freelancer should know.

This isn’t just about stats. It’s about how businesses think in 2025, what risks they fear, and when they choose freelancers. It’s also a rare chance to see ourselves through the client’s eyes — and meet their expectations better.

Businesses Are in Turbulence

61% of SMB leaders say market conditions are challenging — compared to just 51% of large enterprises.

Top pressures:

  • Inflation (25%)

  • Skills gap (12%)

  • Tight labor market (11%)

Most SMBs are dissatisfied with performance — but 57% still feel confident in their ability to adapt. Why?

High-Confidence SMBs Think Strategically

The survey shows that confident companies share certain traits: strong vision, modern tools, and flexibility.

They’re:

  • Just as likely to trust freelancers as full-time employees

  • 2.5x more likely to have had a positive experience with freelancers

  • Open to delegating work — even to AI agents

What This Means for Freelancers

Specialize. Businesses want experts who can jump in and deliver fast.

Trust is growing. Freelancers are no longer seen as outsiders — they’re team members.

Flexibility is a top value. The ability to adapt quickly is a competitive edge in 2025.

This means: you don’t have to be a jack-of-all-trades. You need clear positioning, a solid portfolio, and strong reputation. When you have that, clients come to you.

The Key Takeaway

These numbers confirm: freelancers aren’t a budget shortcut — they’re a strategic asset.

When everything shifts, businesses don’t just cut costs — they look for adaptability, deep expertise, and fast onboarding. That’s exactly what a good freelancer brings.

This is your reminder:

👤 We’re not just executors. We are the solution.
🌍 In the global economy, skills are currency — but context and flexibility are power.
🤝 Companies don’t just want skills. They want partnership — even if short-term, it needs to be grounded in shared focus and trust.

👉 Read the full report

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Work Diary on Upwork:

How It Works and

What You Must Know

Hourly pay on Upwork isn’t just “turning on a timer.” It’s a system that can guarantee payment even if something goes wrong on the client’s side — but only if you keep your Work Diary correctly. Below is a practical, myth-free guide.

Time Tracker: what it records and how it works

Upwork splits time into billing segments—10-minute blocks. In each block the tracker

  • takes one random screenshot;
  • logs activity: keyboard, mouse, clicks;
  • rates that activity (shown as green squares).
Screenshots aren’t taken exactly on the 10-minute mark—they appear at a random moment inside the block. On average that’s six screenshots per hour.

From experience: if you switch windows (Figma → browser → Slack) the tracker may take an extra screenshot to capture the context change. This isn’t in the docs but happens.

Also: the tracker stops automatically after 10 minutes of no input. The flip side — if your cat walks across the keyboard or kids click the mouse while you’re away, a weird screenshot can slip in. Check manually before leaving the tracker unattended.

Screens, memos, activity bars — all land in the Work Diary. Those entries are your safety net.

Who views your Work Diary — and why

Most freelancers keep the diary themselves, so quality is on you. Clients can open it anytime, usually at the start of a contract or if questions arise about hours or deliverables. Assume a client could look in at any moment.

Clients get a review window Monday 12:00 UTC to Friday 23:59 UTC — to delete or dispute hours. If they don’t, payment is locked in automatically.

Inside our team, managers also glance at diaries weekly, right before the Monday deadline. They’re not micromanaging — just checking that memos make sense, activity is steady, no empty or odd screenshots appear.

Memo = a short note on what you did (“UI update — settings screen,” “debug checkout,” “competitor analysis”). Avoid generic “work” or “design.” Good memos show clients where time went and keep you covered by Hourly Payment Protection.

If you’re a solo freelancer, you are the manager — so keep everything compliant. 

How Upwork audits diaries

Two scenarios trigger a review:

  1. Payment-failure review. Monday’s invoice goes out, but for four days Upwork can’t charge the client (no funds, expired card). Upwork must decide whether to pay you itself. If every 10-minute block meets the rules—memo, activity, relevant screen—Upwork covers those hours; any bad block is removed and unpaid.
  2. Compliance review. Not tied to payment: if a client or freelancer is flagged, Upwork may check all contracts and diaries, even hours already approved. Violations can mean refunds to the client and claw-backs from you. Reviews can repeat until everything is clean.

Hourly Payment Protection

  1. Hourly contract only—fixed-price isn’t covered.
  2. Identity Verified badge on your profile.
  3. Client’s payment method verified before tracking starts.
  4. Profile in good standing. Any suspension in the past 90 days voids protection.
  5. Hours logged via Upwork Desktop App.
  6. Screens show actual work (code, Figma, docs yes; YouTube/socials no).
  7. Memo + activity label for every 10-minute block.
  8. Live activity. Upwork treats > 40 % activity bar as sufficient.
  9. Within weekly hour limit.

Over-weekly-limit hours

The weekly limit is set by the client. If you exceed it, hours still appear on the invoice but aren’t protected. During the review window the client can untick “Allow over-limit hours.” If they leave it ticked, those hours are paid.

If you’re nearing the cap, discuss raising the limit, moving tasks to next week, or adding a bonus.

Manual time— when to use, when to avoid

Manual time = adding hours by hand (forgot the tracker or dislike screenshots). It works only if the client allowed manual time when creating the contract. But manual time is about trust: it is not protected. If the client vanishes, Upwork won’t cover those hours.

What about fixed-price contracts?

You can run the tracker on a fixed-price job. Not required, but allowed. Screens + memos prove you really worked—useful in disputes. Note: after you close a fixed-price contract, diary access disappears.

Conclusion: discipline builds reputation

Work Diary is more than a timer—it’s structured workflow and transparency. Clear memos, steady activity, relevant screens form your macro-reputation. Keep the diary clean and Upwork will have your back if something goes wrong.

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AI Literacy or

Unemployment:

Easy Tasks No Longer Exist

“Easy tasks will no longer exist; what was considered hard will be the new easy, and what was considered impossible will be the new hard.” — Micha Kaufman, CEO of Fiverr

The Big Myth: “Algorithms Steal Jobs”

In reality, jobs are not taken by artificial intelligence but by professionals who’ve learned to wield it. AI opens an “expanded window” of possibilities. For example:

An SMM specialist needs a banner and a short promo video. Before, that meant two freelancers plus several rounds of feedback. Now one prompt in a generative suite, 15 minutes of tweaking— and the client receives the deliverables next day. The same LLM also pulls a basic campaign report that the designer sells separately. Three tasks, one person. The client saves time and budget; the specialist multiplies value.

Real‑World Tools Already at Work

Translation. After ChatGPT’s launch in 2022 many predicted the death of translators, yet U.S. vacancies grew 11 % between 2020‑2023. Machines draft; humans polish tone, culture and legal nuance.

Design & Slides. Canva Magic Design turns a single sentence into a slide deck— layout, colors, fonts. A designer spends 20 minutes applying brand guides instead of a full day.

AI‑native development. Cursor evolved from a VS Code plugin into a $9 billion platform; it adds ~1 billion lines of accepted code daily, letting devs focus on architecture and review. Competitors Windsurf and RooCode race to add features every week.

Claude Desktop. Anthropic’s desktop client lives in the Windows tray or macOS menu bar, grabbing context from any window— an agent beside your cursor, not hidden in a browser tab.

Veo 3 + Flow. Unveiled at Google I/O 2025: video generation with sound and an editor that lets you regenerate only the desired fragment— like Premiere with AI rendering under the hood.

All these cases follow one pattern: AI eats the “easy” while you move up to supervise the complex. Code is written by the billion, visuals appear in minutes, routine clicks are handled by agents. If peers already use these tools, the only question is how fast will you catch up?

Mastering AI: The 80 / 20 Rule

Your first try with AI can disappoint— a huge brief produces a rough draft. Use this three‑step loop:

  1. Iterate in small steps. Ask for structure → refine section A → rephrase intro. Each tweak “trains” the model.
  2. 80 % draft → 20 % refinement. Let AI generate raw text, mock‑ups, or prototype code. Spend your energy on style, branding, architecture and QA.
  3. Two‑three quick cycles. Fifteen minutes of iterations usually turn “meh” into “publish‑ready.”

Once this habit sticks, you join the league of AI operators— professionals who amplify their expertise instead of fighting the models.

Why the AI Operator Wins

  1. Broader expertise. A designer writes copy, a marketer runs SQL, an analyst whips up a landing page— one person covers several roles.
  2. Higher speed. An hour of research shrinks to ten minutes of smart prompts; speed becomes the baseline.
  3. Bigger challenges in the same time. Freed resources shift to strategy, experimentation and creativity.
  4. Sharp delegation sense. You know what to hand off to the model, how to audit quality and when to take control back.

The Complexity Scale Is Upside Down

Work used to be sorted into “easy / hard / impossible.” That ruler is broken. Anything easy is automated or delegated to AI. Hard work— once a weeks‑long effort— can take a day of engineering under model supervision. “Impossible” becomes the new normal: a one‑day MVP, a weekend for ten‑language localization, a million‑line code audit overnight. Stick to old methods and you’ll find your offer two floors below adaptive competitors.

Conclusion

Daily AI practice is the only way to learn how much work you can safely delegate. One week feels like magic tricks; one month feels like a second pair of hands. Set clear tasks, demand predictable results— and remember: the market updates faster than any textbook. Pause, and you’re already behind, because Google or OpenAI will ship a new version with different rules tomorrow.

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Why Clients Stay:

Build Lasting Collaboration

and Trust

A successful project isn't just about delivering great work. It’s also about leaving the right impression "after" the work is done.

While some are constantly chasing new leads, others are getting the second, third, or tenth project from the same clients. Not because they got lucky — but because they built trust.

Here are 5 habits that help freelancers and agencies build long-term, predictable, and genuinely enjoyable collaborations.

A successful project isn't just about delivering great work. It’s also about leaving the right impression "after" the work is done.​

Go beyond “Did what was asked”

Think in context — not just in tasks.

Ask questions. Offer solutions. Clarify, even if things seem obvious.

This shows your client: I’m not just following instructions. I understand the goal.

Confirm what you’ve agreed on

A quick message like:

“Just to confirm — here’s what we agreed on, here’s the deadline, and here’s the scope.”

This small action reduces misunderstandings to zero.

It also creates a sense of reliability — which is a key emotional need for any client working with contractors.

Don’t disappear

Communication is 60% of success.

It means responding on time, letting your client know about time off in advance, and flagging problems before the deadline — not after.

Even when there’s nothing happening, send a quick note to show: I’m here, everything’s under control.

Give your client a reason to remember you

Great work is expected. What people really remember is how it felt to work with you.

A bit of light humor. A kind check-in. Holiday wishes. Professionalism that doesn’t feel cold or transactional.

For international clients, small talk is not optional — it’s cultural. Simple lines like “Hope your week is going well” or “How was your weekend?” go further than a robotic “File delivered.”

These small things shape the aftertaste. And that aftertaste is what brings the next project.

End the project — not the relationship

When you send the final file, don’t just disappear. Leave a human moment behind:

– Thank them for the collaboration and kindly ask for a review. (People don’t forget on purpose — they just need a reminder.)

– Ask if you can showcase the work in your portfolio.

– Keep the door open: “If anything comes up, I’d be happy to work together again.”

And a month or two later? Gently follow up. No pressure — just genuine interest. It’s often this quiet professionalism that turns into another job.

Professionalism isn’t just how you work — it’s how you leave.

Professionalism isn’t just how you work — it’s how you leave. Leave your client thinking: I’d love to work with them again.

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Freelance Market

Growth 2025:

Key Trends & Opportunities

Key Insights and Practical Takeaways from the Freelance Platforms Market Report (For freelancers and independent professionals)

At Etcetera, we constantly monitor market trends to help freelancers and businesses stay ahead. Recently, we came across an insightful report – Freelance Platforms Global Market Report 2025, which provides essential data on the future of freelance platforms. We analyzed the report and highlighted the most important takeaways for those looking to adapt and seize new opportunities in this rapidly growing market.

1. Explosive Market Growth – New Opportunities for Freelancers

Projected Growth: The freelance platform market is expected to grow from $8.39 billion in 2025 to $16.89 billion by 2029, with a compound annual growth rate (CAGR) of 19.1%.

What This Means: The demand for freelancers is increasing faster than ever. Companies are shifting towards flexible work models, hiring remote specialists for project-based work. In the U.S. alone, 73.3 million people freelanced in 2023 (+4% from 2022), and this trend is gaining momentum.

What to Do?

  • If you’re considering freelancing – now is the perfect time to start.
  • If you’re already freelancing – expand your client base and refine your marketing strategy.

The global freelance market expansion brings not only more opportunities but also higher competition. Success will belong to those who establish clear expertise and know how to market themselves.

2. Big Corporations Are Turning to Freelancing – How It Changes the Game

Key Growth Factor: 48% of Fortune 500 companies use freelance platforms to optimize costs and access highly specialized talent.

What’s Important to Know? Large corporations prefer cloud-based platforms (such as subscription-based models) for automated payments and scalability.

What to Do?

  • Obtain project management certifications (PMP, Agile, Scrum)
  • Learn legal aspects of freelancing (contracts, NDAs, GDPR compliance)

3. E-commerce Boom = High Demand for Freelancers

Fact: In 2023, e-commerce sales grew by 7.6% year-over-year, increasing demand for digital content, UX design, and marketing.

Opportunities: The most in-demand skills include SEO, email marketing, advertising, and Shopify/WooCommerce development.

What to Do?

  • Offer landing page development on Webflow, Shopify, WooCommerce.
  • Use SEO tools (SEMRush, Ahrefs) to optimize content.

4. Emerging Technologies Are Reshaping Freelancing

Key Trends:

  • Web3 platforms: Decentralized marketplaces like DeeLance, Braintrust offer cryptocurrency payments and NFT contracts.
  • AI & Automation: Freelance platforms increasingly leverage AI for job-matching (e.g., Fiverr AI-matching).

What to Do?

  • Learn blockchain basics and crypto payments (MetaMask, Ledger, DeFi)
  • Utilize AI tools (ChatGPT, Jasper) to automate workflows
  • Experiment with Web3 freelance platforms (LaborX, CryptoTask, Braintrust)

5. The Rise of Niche Platforms

New Opportunities: While major platforms like Upwork and Fiverr remain dominant, more specialized platforms are emerging, offering higher rates and a more personalized experience for experts in specific industries.

Examples of Niche Platforms:

Business Consulting & Strategy

  • Expert360 – for high-level consultants and business analysts
  • Catalant – for strategic experts

Design & Creative

  • 99designs – design contests and branding
  • Designhill – creative marketplace
  • CrowdSPRING – covers design, naming, and slogan creation

Content & Copywriting

  • WriterAccess – SEO content and blogging
  • Skyword – enterprise content marketing
  • Contently – premium content marketplace

IT & Development

  • Gigster – AI-driven development teams
  • Codeable – for WordPress specialists
  • CloudDevs – Latin American developer network

Marketing & Consulting

  • MarketerHire, Growth Collective – for digital marketers
  • Bark – service professional network
  • Peeridea – business consulting marketplace

Regional Platforms

  • Soy Freelancer – top marketplace for Spanish-speaking freelancers
  • YunoJuno – UK-based premium platform for marketers and IT professionals

What to Do?

  • Choose a platform that aligns with your expertise – niche platforms often provide better terms and more knowledgeable clients.
  • Test multiple platforms – general marketplaces offer fast entry, while niche platforms can lead to higher earnings.
  • Understand platform-specific rules – some platforms operate on a subscription model, while others use contest-based hiring.

In the future, niche platforms will be the primary entry points for highly skilled freelancers. The sooner you find your niche, the better your career prospects.

Key Takeaways for Freelancers

The freelance revolution is happening now—adapt to maximize your opportunities.

The biggest trend? Specialization. Companies are seeking experts in specific fields, not generalists. Work in high-demand niches and integrate AI and automation tools to streamline your workflow.

Build your personal brand: showcase case studies, publish expert content, and leverage social media to attract clients.

By staying ahead of market trends and continuously improving your skills, you won't just survive—you'll thrive as a leader in your industry.

LINK FOR REPORT

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Life-Changing Goals:

A Step-by-Step Guide

The New Year is when inspiration is sky-high, and our desire to achieve something incredible often pushes us toward quick—and not always well-thought-out—decisions. From experience, we know that strong emotions can lead to overestimating our abilities and setting overly ambitious or unrealistic Goals.

The holidays are behind us, and so is that initial rush of motivation. Now is the perfect time to take a calm look at what you really can do, focus on what matters, and start working on your new Goals. When the excitement fades, it’s much easier to see which parts of your life need the most attention and which tasks are no longer relevant. By tying up loose ends (the “energy leaks” that drain your focus), you’ll create the space you need for real, achievable, and strategically important Goals this year.

So, let’s plan together what we want—and realistically can—achieve in the coming months!

How to Close Those “Energy Leaks”

To successfully move toward new Goals, it’s important to free yourself from the heavy load of unfinished tasks that drain your energy. How can you do it?

Gather All Your Tasks

Start by writing down everything demanding your attention. Make a list that includes work tasks, chores, commitments to others, and even minor to-dos you’ve been putting off forever (like preparing a report, making a dentist appointment, paying bills, or helping your parents).

Categorize Your Tasks

Divide all tasks into three categories:

    • Urgent: Tasks you need to do right away (finish a project, pay taxes).
    • Necessary: Tasks that are important but not super urgent (going to the doctor, starting a new course).
    • Optional: Tasks you can tackle later if you have time and resources (home renovations, learning a new language).

Take Action

Give yourself a 7-10 day window to wrap up tasks from the first and second categories. You’ll feel a huge release of energy and mental space once those are done.

By doing this, you’ll clear the chaos in your head, make room for new ideas, and focus fully on your Goals.

Don’t Forget a Retrospective!

Before setting new Goals, it’s worth reviewing last year’s achievements. This helps you see what went well and what might have been overlooked. If you haven’t done so already, we have a great post that can help you analyze not just financial gains but also professional growth—an essential element for your overall success.

Picking Key Areas for Growth

When it comes to balance, many people use the “wheel of life,” a tool that helps you figure out your satisfaction levels in different areas of life and determine your priorities for growth. The “wheel” is a circle divided into 6-8 slices (like finances, health, professional development, family, personal growth, relationships, learning, savings, etc.). You rate each category on a scale of 1 to 10, where 1 means “not satisfied at all” and 10 means “fully satisfied.”

Creating Your Wheel of Balance

    1. Identify Your Areas. Think about the areas that matter most to you. If you’re a freelancer, your wheel might include finances, career development, health, family time, and personal fulfillment.
    2. Rate Each Area. Honestly assess how satisfied you are with each slice. For example, if you know you need more exercise or better nutrition, you might give yourself a 6 out of 10 for health.
    3. Draw the Wheel. Sketch a circle, divide it into slices, and mark the ratings you gave each area.
    4. Analyze Your Results. Look at how your wheel is filled out. Are you okay with those ratings? The truth is, we all sacrifice something in one area to improve another.

How Do You Pick Priority Areas for the Year?

  1. Focus on the Most Important. Choosing just a few areas helps you avoid spreading yourself too thin and allows you to make real progress. Ask yourself: Which areas have the biggest impact on your overall satisfaction? Maybe it’s health, finances, or relationships. Consider which areas will yield the most significant benefits in the long run.
  2. Consider Your Values and Current Situation. For example, if you feel low on energy, maybe health should be your main focus. If you want to build a solid foundation for your career, prioritize professional development.
  3. Determine Each Area’s Influence. Find out which areas affect the others. Improving your health might boost your work productivity, while stable finances could open up more opportunities for learning and growth.

SMART: A Handy Technique for Achieving Your Goals

The SMART technique helps you define Goals so they’re specific, measurable, achievable, relevant, and time-bound. It’s a surefire way to structure tasks and get them done effectively.

Here are some examples of SMART Goal statements:

  • Specific: Finish a UX design course and complete three projects by August.
  • Measurable: Work out twice a week.
  • Achievable: If you have only 30 minutes a day to study, don’t plan for a full hour.
  • Relevant: Get AWS certified by July so you can land higher-paying projects.
  • Time-bound: Pass a language test by March.

SMART helps you avoid vague Goals and keeps you focused on clear achievements. Apply this technique to each area you picked, and you’ll see your Goals turn into real results.

Evaluating Your Resources

Every big Goal starts with knowing what you currently have and what you still need. Think of this as taking inventory of your personal “toolbox”: time, money, skills, connections—anything that can help you along the way.

  • Time is often your most valuable currency. If you only have a few hours a week to spare, use them for your most important tasks.
  • Knowledge and Skills are another key resource. What do you already know? What do you need to improve? Can you afford a course or professional help?
  • Contacts sometimes open new doors with minimal effort. Are there mentors or colleagues who can offer advice?

Once you’ve identified what you have, list out what you’re missing. Maybe you need to take an online course, find a mentor, or save up money to finance your idea. Turn these needs into tasks that become part of your plan to achieve your Goals.

Risk Analysis and a Backup Plan

Let’s be realistic: things don’t always go as planned. That’s why it’s smart to think ahead about what might go wrong. Create two columns: potential obstacles in one, and possible solutions in the other. If you can predict obstacles, you’ll be better prepared and can avoid unnecessary stress.

The First Step and a Deadline

Getting started is usually the hardest part, but taking that first step sets your direction and momentum. Imagine you’ve already defined your Goals, laid out your resources, and know what you want to achieve. Now it’s time to act!

Pick one specific, doable first step you can take soon. If your Goal is to learn a new skill, your step might be to buy a book or sign up for a course. And don’t forget to set a deadline. Without a time frame, even the best ideas risk staying just ideas. Choose a date that fits your schedule and resources—like finishing that first step by the end of the week. Having a set date makes your Goals more tangible and helps keep you motivated.

By taking that first step, you lay a foundation for all the progress that follows. Each subsequent task will feel easier because you’ve already started moving in the right direction. The key is to keep going, even if those steps seem small.

A year can be a long journey, and your Goals act like a compass, guiding you forward. But even the most ambitious plans need structure, realism, and flexibility to adapt when life throws you curveballs. Your path isn’t just about getting what you want—it’s also about becoming stronger and more confident along the way.

We’ve covered all the main planning essentials: looking back at last year’s achievements, setting SMART Goals, evaluating resources, and preparing for possible risks. Now you have some solid tools to break your big Goals into manageable steps and craft a clear, workable plan of action.

Good luck, and here’s to an amazing year of achieving your Goals!

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A Digest of

Etcetera's Posts

on Teamwork

Let’s continue talking about mental health. We spend a huge part of our lives at work, and even if we work remotely, the team atmosphere has a big impact on how we feel.

In this digest, we’ve gathered some of the most valuable posts from Etcetera all about the art of teamwork. You’ll find insights and practical tips on:

  • Building effective communication between colleagues
  • Resolving conflicts and overcoming misunderstandings
  • Creating an atmosphere of trust and support
  • Organizing team work in remote settings
  • Developing emotional intelligence within the team

Whether you’re a team leader or a team member, these materials will help you contribute to a positive work environment. Save this post and share it with your colleagues!

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The Art of Escalation:

How to Solve Problems

Without Creating More

Today, let's talk about a topic that might send shivers down some freelancers' spines, while others aren't even sure what it is or how to deal with it. Yep, you guessed it — escalation.

Let’s break it down:

  • What escalation is (and isn’t)
  • When you should escalate a problem
  • How the process works
  • How our team embraces a culture of escalation
  •  

By the end of this, you'll have a much better understanding of whether this is something you need. Let's dive in!

What is Escalation?

We’ve gone through tons of articles from different fields — management, HR, customer service — and it’s easy to get lost in all the different definitions. Is escalation passing a task or problem to someone else? Is it about pulling in extra resources? Or is it raising the priority of an issue? Let’s clear things up together.

Escalation is not about passing off a task or responsibility to someone else.

If something is in your area of responsibility, it’s up to you to see it through. You’re the one who knows the ins and outs of that task. Imagine the chaos if everyone just “passed the buck.” Nothing would ever get finished, and we'd be playing a constant game of musical chairs with responsibilities.

The only exception would be a serious situation, like if someone gets sick or there’s a major emergency. In that case, we’ve got rule #4 of our basic communication guide, which you can check out here.

Escalation is about getting the right attention.

When we strip away the intimidating word “escalation,” what we’re really talking about is getting help when you’ve hit a problem that you can’t, or shouldn’t, solve on your own. You need someone with the right authority or resources to step in.

For example, if a client asks a developer to handle the design work, it’s not really the developer's responsibility (even if they could technically do it). In this case, the developer should escalate the issue to the manager or designer to make sure it’s handled correctly.

Escalation is the process of bringing an issue to the attention of someone with broader authority to help solve it.

Escalation happens when the issue is beyond your control and you don’t have the tools or authority to fix it.

The key is bringing attention to the problem, so the right person can decide whether it needs a higher priority or more resources.

How Should Escalation Work?

Having a clear process for escalation doesn’t mean you’ll avoid all problems, but it definitely makes handling them smoother and saves time and stress.

Sometimes, people hesitate to escalate because they’re afraid it will make them look incompetent, or they don’t want to seem like they’re “ratting out” their coworkers.

In reality, the person who escalates is simply asking for help when they recognize that things are getting out of hand. This lets the team quickly assess the problem, plan the next steps, and maximize the chances of resolving it successfully.

When Should You Escalate?

You should escalate when:

  1. The problem is bigger than your area of responsibility.
  2. The issue is beyond your power or tools to handle.
  3. You don’t have the expertise to assess or resolve the situation.

For escalation to work well, it’s important that everyone on the team has clear responsibilities and knows their limits.

Escalation often comes up when issues span different roles or departments. In these cases, it requires someone higher up or an outside expert to step in and make decisions.

For instance, if two team members have a conflict, and one of them tries to resolve it directly but can’t, they might need to escalate to a manager who can mediate and help find a solution.

Or, when a team member has an issue with a client but can’t make a final decision about the project’s direction. In that case, they should escalate to the manager, who can either find a replacement freelancer or work out a solution with the client.

Timing is also key. When escalating, it’s important to highlight any deadlines and explain why they matter. That way, the urgency is clear.

What Happens After You Escalate?

Once you’ve escalated, it’s time to work together with the person who has more authority to analyze the situation and come up with a plan that addresses the issue. Then, you both follow through with the plan.

The main goal of escalation is to make sure the problem gets the attention it needs, and that leads to action.

Do All Teams Need an Escalation Process?

Not necessarily. But it’s helpful to understand what escalation is and have some kind of method in place for dealing with issues, because no one is immune to problems cropping up at work.

In our team, we don’t have a formal escalation process. Instead, we follow basic communication rules we’ve developed over time (especially rules #3 and #4). This helps us avoid the need for a formalized escalation procedure.

For larger teams (50+ people) with a lot of tasks, a formal process with incident tracking might be necessary. The next step could be creating a knowledge base where you log incidents and their solutions. That way, you build a clear process for handling similar situations in the future.

In smaller teams, this knowledge base can simply be the team itself or a person responsible for overseeing everyone, like in our agency.

Conclusion

Don’t be afraid to escalate!

Escalation shows you care about the project and take your responsibilities seriously. Asking for help is about thinking ahead to avoid problems, not about admitting failure.

Escalation is an important tool for resolving issues efficiently, especially when they go beyond the authority of an individual team member.

Understanding escalation as a way to bring attention to a problem (not just passing off responsibility) helps save time, resources, and avoids chaos in the workflow. Even if your team doesn’t have a formal process, having clear communication rules can make all the difference.

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Escalation is the process of bringing an issue to the attention of someone with broader authority to help solve it.

Escalation is the process of bringing an issue to the attention of someone with broader authority to help solve it.

5 Basic Rules

for Communication

in Remote Teams

We all know how stressful it can be to work in a remote team. Sometimes, you send a message and wait for hours for a reply, or someone completes a task differently than you expected because they misunderstood it…

Luckily, our team doesn’t have these issues anymore—we work smoothly and efficiently. We’ve created a set of rules that help us "stay calm" and communicate clearly, even when we're miles apart.

Each rule comes from our own mistakes and experiences. If you follow them, you can avoid problems and boost your work efficiency. So, here are 5 basic communication rules for remote teams from Etcetera:

1) If you don’t understand, ask

One of our golden rules is, "If you don’t understand, ask." There’s no shame in asking questions—in fact, it’s awesome! It shows you're engaged and that you care. Don’t know a word? Ask! Didn’t catch the task? Ask again! Overwhelmed with abbreviations? Don’t stay silent, ask! This shows you're detail-oriented and invested in your work. We really value active colleagues like this. When everyone understands everything, work flows smoothly. So, don’t be shy—ask away.

2) If you’re unsure, clarify

Has this ever happened to you? You get a task and think, "I’ve done this a hundred times, I got it." But then it turns out you did something completely different. Sound familiar?

Even if you think you know it all, don’t rush. Your experience is great, but it can sometimes lead you astray. If we all think of a fruit right now, everyone will imagine a different one. It's the same with tasks! That’s why it’s always worth checking if you're on the same page—talk through how each person understands the task and clarify all the details.

Don’t be afraid to clarify! It’s not being picky; it’s being professional. A pro knows it’s better to spend a minute clarifying than a day redoing.

3) Got a problem? Speak up, then solve it

Sometimes, the scariest thing at work isn’t a tight deadline or a tough task—it’s unexpected problems that no one knows about. We avoid this with our rule: "Got a problem? Speak up, then solve it."

Always let the team know if something isn’t going right. Here’s the process:

  1. Mention the problem and what it affects.
  2. Validate with the team (or the client, depending on the case) that it’s a real problem and needs to be solved now.
  3. Decide who will solve it (it could be your responsibility, or it might not be).

Bonus: if it’s a problem we’ve tackled before, the team might already have a “shortcut” solution. But you’ll only find out if you speak up.

There’s no such thing as "bad news." There’s just information that helps us get better and find efficient solutions with minimal stress and time.

4) If it’s urgent, shout before it’s too late

For personal emergencies, we have a special rule: "Shout before it’s too late."

Life happens—you get sick, the power goes out, you’re stuck at the airport, or swamped with another project—and work comes to a halt. Shout “It’s urgent!” and don’t waste time hoping, “Maybe it’ll fix soon”—if it does, great! But if not, at least everyone’s prepared.

When the team knows about possible issues, we can find the best solution in the moment, adjust deadlines, or reassign tasks.

Don’t try to be a superhero—just let us know you’re struggling. Being honest about difficulties isn’t a weakness; it’s a sign of responsibility.

5) Transparency now

Another simple but important rule in our team is "Transparency now." In remote work, we can’t see what others are up to, so we need to be clear in our communication.

Imagine you send an important message or task to a colleague, and there’s silence. You start worrying—did they even get your message? They might already be working on it, but you don’t know that, so you ask someone else for help. This wastes team time and reduces efficiency.

We suggest always replying within an hour and clearly indicating your actions:

  • Use an emoji to show you’ve seen the message and are aware.
  • If you received a task, mention when you can start or finish it.
  • Let others know if you can’t do it.

This rule helps everyone stay in the loop and maintain clarity in task execution. When we all follow "Transparency now," it ensures efficient work and reduces stress from uncertainty.

We introduce these rules during onboarding, so new team members understand Etcetera’s philosophy from day one and fit into our smoothly working system, both internally and in client communication. Try using them within your own team and see how much easier it becomes to solve what once seemed like “complex” issues.

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Productive Freelancing Tips:

Boost Efficiency & Enjoyment

"Freelancing isn't just a work schedule; it's a lifestyle!"

When you start freelancing, the first thing that excites you (and then not so much) is the lack of a boss watching over you as you sit down to work. To help you navigate this freedom, here are some productive freelancing tips.

It doesn’t work that way here. We know most of you open your laptop before even getting out of bed, attend meetings in your pajama bottoms, or sleep until noon, then decide your workday is over after finishing a task. But is this productive?

Without a boss or nosy colleague to keep you in check, it's easy to "go off track" and fall into extremes. Some might say, "Who cares how I spend my day as long as the work gets done and the client is happy?" But this approach can lead to burnout and feeling disconnected over time.

We've been working remotely as a team for nearly 10 years, from various corners of Ukraine and the world, so we can definitely share what helps us work happily and stay productive, meeting all deadlines and still having time for personal growth and fun.

Practice Digital Detox

We wrote about this in detail in a separate article, so we won’t dwell on it here. Just remember, using your favorite gadgets can be both helpful and exhausting for your nervous system.

Studies show that avoiding your smartphone for the first 30-60 minutes after waking up allows your brain to wake up properly, set the tone for a productive day, and stay focused. You know what I mean!

Stay Positive

To kickstart your workday and be more productive, create a positive mood! What gets you going in the morning? Singing along to Bon Jovi? Sipping a fragrant coffee? Going for a run or doing yoga? Start your day with what you love! Create a morning ritual that makes you feel unstoppable.

Stick to a Sleep Schedule

When you start freelancing, it’s exciting not to have to wake up at the crack of dawn. But don’t mess up your sleep routine. Befriend your biological clock—it’ll help you stay organized and productive throughout the day.

Do the Important Tasks First

Time management is crucial. Organizing yourself is the most important (and sometimes the hardest) task, especially when you see a long to-do list with calls and meetings needing your attention. Procrastination alert!

The simplest trick, which you’ve probably heard before, is to start with the toughest and most energy-draining tasks. It’s tempting to put them off, but if you "win this battle," you’ll feel proud and relieved that the hardest part is done, giving you extra motivation to tackle the rest.

Create a Work Zone

To truly work efficiently, create a space free from distractions, equipped with everything you need, and set up for productivity.

It could be a dedicated chair, a work desk, or even a specific corner of the kitchen table. Try not to mix up zones in your home, otherwise, your brain will associate your house with the office and won't relax properly.

Plan Breaks

Freelancing makes it easy to get lost in work tasks and forget about lunch or back exercises after hours of coding. Yes, there’s always something to do.

If you’re guilty of this, set an alarm to remind you to have lunch or signal the end of the workday. When you step away from your desk, switch up your activities and minimize information intake to give your brain and body a chance to “reset.”

Take care of yourself and plan time for work and rest.

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