Client - Freelancer.
First Touchpoint
First impressions matter, right? So today we would like to describe the process of the first touchpoint with clients in Etcetera.
You will find out:
- Can clients communicate directly with the agency freelancers to evaluate them?
- Why each prospective client gets better attention in Etcetera than an individual freelancer can give?
Firstly, clients can always discuss all project details with the freelancer either over a call or chat conversation to evaluate if they are the right fit for the project.
Sometimes the freelancer who is initially involved in the discussion has no time in the nearest future. If it were a single freelancer, this would mean that the client wasted time and effort starting the discussion. In Etcetera, though, it doesn't. Our manager will try to find out more details about the project and determine another agency member who has time, fitting skills, and experience.
In some cases a client has a complex project rather than a one-time gig. We always want to become a comprehensive partners providing maximum value to our clients. So, in this case our Head of New Business Development gets involved to discuss what other pains we may solve and helps to find the best solution for your business.
From the first touch point, Etcetera clients always receive 100% proper attention to their needs and desires. And sometimes they find even more than they expected.
More Articles
How SEO Is Changing in the Age of AI
21-10-2025
AI is transforming search. Learn how SEO evolves into AEO and GEO — where visibility means being cited in AI answers, not just ranked in results.
Keeping the Human Mind Sharp When AI Can Do It All
16-10-2025
AI makes work easier, but thinking harder. Learn how to stay creative, critical, and human in the age of intelligent machines.
AI Workslop: Why Businesses Pay Freelancers to Fix AI
07-10-2025
AI speeds up work but often creates “workslop” - results that look complete yet lack value. Freelancers are the ones turning them into quality.
Disney Creative Strategy: How Ideas Become Reality
03-10-2025
Disney Creative Strategy: dream, plan, critique — a tool to guide ideas from imagination to real-world results.
Upwork Boost: Increasing Freelancer Profile Visibility
29-09-2025
Discover how Upwork’s Available Now badge and Profile Boost work, their costs, pros and cons, and which boost is best for freelancers or agencies.
10 Posts to Help You Get Started on Upwork
29-09-2025
We’ve gathered a set of articles to guide you through the essentials — from setting up your profile to building long-term client relationships.
Etcetera summer 2025 report
26-09-2025
Etcetera summer 2025 results: quiet season, new team members, shifting Upwork rules, and plans for an active autumn.
Upwork Feedback: a trust tool you should learn to read and write
22-09-2025
Upwork feedback is more than stars — it builds trust, shapes reputation, and guides choices. Learn how to read, request, and write reviews effectively
7 Hats: a thinking tool that saves time and nerves
08-09-2025
Instead of mixing emotions, facts, and criticism in chaos — this method by Edward de Bono helps separate thinking modes.
Upwork: From Simple Fees to Pay-to-Play
29-08-2025
Discover how Upwork’s fees evolved from flat 10% to a pay-to-play model with Connects, boosts, and variable 0-15% commissions in 2025.
Upwork Reset 2025: How to Refresh Your Freelance Strategy
25-08-2025
Discover 5 practical steps to reset your Upwork strategy in 2025: update skills, rethink pricing, optimize proposals, and grow with the market.
How to Build a Team That Won’t Fall Apart in a Crisis
22-08-2025
How to build a strong team that survives crises: Denys Safonov shares lessons from 11 years of leading the agency Etcetera through global challenges.
