How do you make clients happy?

Most people would say, by doing your job well. They would be wrong. Everyone expects well-performed work. It does not surprise clients. To make your customers happy, you need to exceed their expectations, add extra value.

Etcetera's added value is convenience. It makes clients become long-term partners.

Here is why convenience matters:

  • You do not need to spend time on recruiting and building a team. Our freelancers know how to work together, effectively communicate, and find the best solution for the task.
  • You can have all tasks done by one reliable partner. Our agency can meet design, development, and marketing needs, covering clients’ lacking expertise.
  • You only pay for getting the job done because we mostly work on an hourly basis.
  • We always try to pick those freelancers for the project who are interested and click with the client.
  • Depending on your priorities, you can change the extent of control over each project. If you are busy, we can appoint a project manager who will deal with every minor aspect without distracting you. If you are all in, you can personally communicate with each freelancer and guide them each step of the way.

To make your customers happy, you need to give them more than they take for granted.

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